8x8 University:
Elevate CX across your organization with 8x8 Engage
Wednesday, April 9, 2025
8am PT / 11am ET / 4pm BST
Duration: 35 minutes
Join our team of experts from the 8x8 University to learn best practice strategies for delivering seamless customer experiences across every team—even those outside the contact center, with 8x8 Engage.
Join our live demo and you’ll learn how to:
- Login to 8x8 Work Desktop to access 8x8 Engage queues
- Set status, pause/resume queue interactions
- Access call controls, inbound/outbound, hold, transfers, call recording
- Manage direct and calls from queues
- Message coworkers 1-1 and create public or private chat rooms.