Justin Robbins is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. Over the course of his career, he’s coached and mentored thousands of individuals around the globe on contact center and customer experience best practices. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for contact center, customer experience, and communications professionals. He's authored numerous pieces of research, widely distributed articles, and is a featured expert for mainstream media outlets including the New York Times, NBC Nightly News with Lester Holt, and I Heart Media.
Title: How to Master the Cloud Communications Vendor Selection Process
Duration: 30 minutes