How do you respond when there’s a major business disruption? Are your employees empowered to handle customer needs when they can’t be in the office?
|Justin Robbins, 8x8
Justin Robbins is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for communications professionals.
|Jon Arnold, J Arnold & Associates
Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.
Title: Respond to Customer and Employee Needs in a Crisis
Duration: 15 minutes plus live Q&A