Your organization has deployed Microsoft Teams or is planning for it in 2021. Microsoft opened up Teams for third parties to add features and integrations so that organizations get more value from it. One of the most popular integrations is telephony.

A recent 8x8 survey of IT decision makers estimates that 80% of organizations using Teams are somewhat or very likely to connect it with their preferred telecommunications carrier. If this figure holds, it means that an extraordinary amount of businesses like yours will be augmenting Teams solution with a telephony integration.

So how do you determine whether a telephony integration, using direct-routing, is right for you? What’s top of mind for other ITDMs when it comes to Microsoft Teams? What questions should you ask your trusted technology advisors to make sure you get the capabilities you need?

Join us to learn:

  • Results from a new survey of IT decision makers regarding the use of Teams
  • The top Teams and telephony integration benefits
  • The role of Teams in the contact center

Make sure you benefit from what your peers have already learned about making Teams more effective for you.

<b>Todd Goldman, Vice President, Business Marketing, 8x8</b>

Todd Goldman, Vice President, Business Marketing, 8x8

Todd is the Vice President of Platform Acceleration at He has previously been the CMO at early stage companies Waterline Data and Prior, he held the position of vice president and general manager for Enterprise Data Integration at Informatica. Before joining Informatica, Todd held leadership roles at Nlyte Software, Exeros, ScaleMP, America Online/Netscape and Hewlett-Packard. He has an M.B.A. from the Kellogg Graduate School of Management and a B.S.E.E. from Northwestern University.

<b>Michaela Nankin, Head of Collaboration Solutions, Softcat</b>

Michaela Nankin, Head of Collaboration Solutions, Softcat

Michaela is responsible for the Collaboration team at Softcat that deliver frictionless video, voice and customer experience solutions to their customers. Softcat is one of Europe’s largest Microsoft partners and Michaela’s background as a Microsoft Certified 365 specialist means she is very well versed in helping customers maximise their Teams investment.

<b>Tom Croft, Sales Engineer, 8x8</b>

Tom Croft, Sales Engineer, 8x8

Tom has over 20 years’ experience in Unified Communications and Contact centre delivery from both an engineering standpoint as well as design and architecture. 18 months ago, Tom was frustrated with the lack of innovation in the traditional PBX space and made the move in to true international cloud communications and now works for 8x8, the worlds finest global communications provider and specialises in the enterprise space consulting and advising on their migration to modern working. As part of his 8x8 journey Tom is also member of a handpicked and dedicated global team helping to shape and deliver a world class Microsoft integration to our customer base.

<b>Oisin Glynn, Global Solutions Architect, 8x8</b>

Oisin Glynn, Global Solutions Architect, 8x8

Oisin Glynn is a Global Solutions Architect on the pre-sales team at 8x8, Inc. and works with 8x8 prospects and clients to create innovative communication and collaboration solutions leveraging the 8x8 Communications Cloud. Prior to his current role, Oisin has been involved in a broad range of Contact Center delivery roles including Product Research & Development, Professional Services, Support and Pre-Sales Engineering since 1998. Oisin holds a BAI (Engineering Degree) and a BA in Mathematics from Trinity College Dublin with a focus on computer engineering.

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