8x8

As contact centers continue to adapt in the new normal, self-service has quickly become an area of focus in order to improve response times and reduce customer effort. Priorities are shifting to focus on growth, efficiency and flexibility.

Organizations are looking to amplify efficiency gains while matching customer demands as self-service has shifted to a more preferred channel of service.

Hear from the women powering the intelligence inside of 8x8 Contact Center to learn more about AI assisted self-service. This webinar will cover key insights on:

How AI assisted self-service will be key in supporting the shift to the new normal
How self-service can readily satisfy the changing preferences of consumers
The applications for self-service that cater to customer convenience while allowing your agents to focus on more complex issues

Janice Rapp, Vice President - Product Marketing, Contact Center
8x8

As the VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk—crafting unique messaging strategies to stand out in today’s competitive market.

Lisa Clark, VP of Contact Centre Product Management
8x8

Lisa has over 10 years contact centre and telecoms experience, built upon an operations and product management background. She is a founding director of DXI and is currently performing the duties of Product Director. Joining 8x8 from DXI, Lisa works closely with the product, design and development teams and is perfectly placed to deliver exceptional products and services for businesses from SME to large enterprises and global organisations.

First Lastname
Company Name

Short bio information can go here. Try to keep it to a few lines and when necessary, include a link to more info.

Title: AI Assisted Self-Service in the Work-From-Home Era

Duration: 15 minutes

Attend On-Demand Now:

First Name:

Last Name:

Company:

Email Address:

Country:

State:

# of Employees:

Primary Interest:

Phone:

Please click here if you would like to receive emails about our new products, offers, or other information that we think may interest you. You may always manage your preferences.

8x8 would like to send you emails about our new products, offers, or other information that we think may interest you. If you would prefer not to hear from us, please click here

utm_medium:

utm_source:

Asset Type:

Job Title: