As contact centers continue to adapt in the new normal, self-service has quickly become an area of focus in order to improve response times and reduce customer effort. Priorities are shifting to focus on growth, efficiency and flexibility.

Organizations are looking to amplify efficiency gains while matching customer demands as self-service has shifted to a more preferred channel of service.

Hear from the women powering the intelligence inside of 8x8 Contact Center to learn more about AI assisted self-service. This webinar will cover key insights on:

  • How AI assisted self-service will be key in supporting the shift to the new normal
  • How self-service can readily satisfy the changing preferences of consumers
  • The applications for self-service that cater to customer convenience while allowing your agents to focus on more complex issues
Janice Rapp

Janice Rapp, Vice President - Product Marketing, Contact Center

As the VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk—crafting unique messaging strategies to stand out in today’s competitive market.

Lisa Clark

Lisa Clark, VP of Contact Centre Product Management

Lisa has over 10 years contact centre and telecoms experience, built upon an operations and product management background. She is a founding director of DXI and is currently performing the duties of Product Director. Joining 8x8 from DXI, Lisa works closely with the product, design and development teams and is perfectly placed to deliver exceptional products and services for businesses from SME to large enterprises and global organisations.

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