Contact Centers all over the world are either making changes or evaluating changes to ensure business success while moving to the new way of working. In this CX Conversation, we will follow the journey of Northstar Home as they share lessons learned in moving their contact center to a remote work model. This is sure to speak to the contact center leader currently mulling over a similar transition.

Tune in as Jay Spencer Waldron, Director of Technical Services at Northstar Home shares how they managed to:

  • Migrate to the cloud
  • Move to a remote workforce
  • Maintain employee engagement

This 15-minute expert-led webcast promises to share valuable insight to help leaders modernize their operation, preparing them for any unexpected adversity.

Jay Spencer Waldron

Jay Spencer Waldron, Director of Technical Services
NorthStar Home

With over 15 years in the customer service industry, Jay is a support expert who is passionate about data and making optimal decisions for progress. His main motivation is to strive for excellence in every endeavour. Jay is currently serving as the Director of Technical Services at NorthStar Home where he oversees a team of 30 supporting contact center operations.

Patrick Russell

Patrick Russell, Director of Product Marketing
8x8

As a 17-year industry veteran, Patrick understands every element of contact center operations, including people, processes and technology. A prolific thought leader and content producer, Patrick has guided countless individuals—including customers, partners and sales--in their quest for customer experience excellence with his unique, consultative and thoughtful approach.

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