We’re all living in the same rapidly changing world but we’re not all having the same experience. The forced shift to moving all eligible jobs to work-from-home is causing a cascade migration to cloud technology. This unexpected need has left many contact centers to make decisions faster and possibly with less information. We’re here to help cut through some of the noise and provide clarity with our industry experts.
Check out this on demand webinar with renowned industry analyst, Sheila McGee-Smith as she talks about:
 Sheila McGee-Smith, President & Principal Analyst
McGee-Smith Analytics Sheila, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the development and deployment of communications products and services. |
 Janice Rapp, VP, Product Marketing
8x8 As the VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk—crafting unique messaging strategies to stand out in today’s competitive market. |
First Lastname
Company Name
Short bio information can go here. Try to keep it to a few lines and when necessary, include a link to more info.
Title: Adjusting to New Norms in the Contact Center
Duration: 20 minutes