As contact centers continue to adapt in the new normal, self-service has quickly become an area of focus in order to improve response times and reduce customer effort. Priorities are shifting to focus on growth, efficiency and flexibility.

Organizations are looking to amplify efficiency gains while matching customer demands as self-service has shifted to a more preferred channel of service.

Join us for an introduction to 8x8 Intelligent IVR to learn more on the following:

  • How AI assisted self-service will be key in supporting the shift to the new normal
  • How self-service can readily satisfy the changing preferences of consumers
  • The applications for self-service that cater to customer convenience while allowing your agents to focus on more complex issues
Janice Rapp

Janice Rapp, Vice President - Product Marketing, Contact Center

As the VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.

Alton Harewood

Alton Harewood, Global Solutions Architect

As the 8x8 Global Solutions Architect - Contact Center, Alton is talking with business leaders providing expert guidance on current trends, best practices and how to successfully move to the cloud. Alton has worked in the contact center and communications industry for over 30 years, including front-line experience and management of over 250 contact center deployments.

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