Are your employees and customers your biggest fans? For the Kansas City Royals, they are! Join the Royals’ Senior Director of Technology Brian Himstedt and 8x8 VP of Product and Solutions Marketing Meghan Keough to hear (1) how Major League Baseball has changed this year, and (2) how the Royals have transformed their employee and fan experience by:

  • Empowering the Royals’ operate-from-anywhere workforce with a unified communications platform featuring video conferencing, phone, messaging and chat, accessible anywhere on any device.
  • Delivering an exceptional multichannel fan/customer experience with 8x8’s connected, cloud-based contact center solution, driving actionable insights and organizational collaboration to improve CX.

Viewers will take away technology leaders’ perspectives on the new essential apps for teamwork and collaboration, plus actionable advice on creating better customer experiences and brand advocates even in a remote setting.

Brian Himstedt,  Senior Director of Technology<br/>Kansas City Royals

Brian Himstedt, Senior Director of Technology
Kansas City Royals

Brian is in his 11th season with the Royals in 2020 after joining the organization in November 2009 with over 15 years in technology and business consulting. He oversees all technology functions for the club and is responsible for evaluating and implementing solutions across IT operations, cybersecurity, infrastructure, information management and business process automation.

Meghan Keough, VP of Product and Solutions Marketing <br>8x8

Meghan Keough, VP of Product and Solutions Marketing

Meghan is a seasoned product marketing leader with 20 years in the technology industry where she has held leadership roles in product marketing, product management, marketing and alliances at both large enterprise software companies such as Siebel and Oracle as well as high growth start-ups such as SignalDemand. As VP of Product Marketing, Meghan is currently responsible for leading the go-to-market strategy for 8x8, a leading cloud communications provider.

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