IT and business leaders know that a return to business as usual isn’t an option for long-term survival. Business and business model transformation is the only way forward, beginning with an “operate from anywhere” mindset.
Check out this fast and fascinating 15-minute conversation with two of Acer's IT and Contact Center leaders. During this on-demand webinar, you’ll gain insights into how one of the world's top technology companies:
 Marcella Prieto, Sr. Manager, Customer Service - Pan-America Region As Sr. Manager, Customer Service of Acer, Marcella Prieto manages the contact center operations for the Pan-American region, including both Acer and outsourcing Call Centers. Her responsibilities include ensuring staffing is available and equipped with the necessary resources and tools to provide support to customers. |
 Mark Groveunder, Sr. Vice President, IT & Customer Service - Pan-America Region As the Sr. Vice President, IT & Customer Service, Mark leads the Acer Information Technology team and is responsible for customer service for the Pan-American region. Mark has over 30 years of experience in the high tech industry including contact centers, customer service operations, product management, business unit leadership, IT, and web strategies. |
 Tricia Morris, Director of Product Marketing Tricia Morris is a product marketing director at 8x8 with more than 20 years of experience at technology companies including Microsoft and MicroStrategy. Tricia has been recognized as an ICMI Top 50 Thought Leader, among the 20 Best Customer Experience Blogs You Must Follow, and among the 20 Customer Service Influencers You Must Follow. |
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Title: Learn from Leaders: How to Operate from Anywhere
Duration: 15 minutes