By 2025, Gartner predicts that 40% of customer service organizations will become profit centers by becoming de facto leaders in digital customer engagement. Where do most contact centers stand today?
Find out as 8x8 reveals results from its new State of the Contact Center survey of US and UK contact center directors and customer experience (CX) leaders. See how your organization stacks up to peers in key areas including:
Registrants will receive a complimentary copy of the full 8x8 2021 State of the Contact Center Report.
As VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.
Chris is the Director of Market Intelligence at 8x8. A leading customer experience expert and speaker, Chris has held a broad portfolio of roles in a variety of countries and cultures. His experience includes time spent both as an industry analyst as well as within the industry and he leverages this to deliver a fresh perspective on key trends and developments.
Title: 2021 State of the Contact Center Reveal
Duration: 30 minutes